Privacy Policy and Terms of Use

Last updated: 18 June 2026

This Privacy Policy and Terms of Use (collectively, "Agreement") describes the policies and procedures of BCinfo (the "Company," "We," "Us," or "Our") regarding the collection, use, and disclosure of your personal information. It also sets forth the terms under which you may use or access Our websites, mobile applications, or any related services (collectively, the "Service").

By accessing, downloading, installing, or otherwise using Our Service in any manner (including via website or mobile application), you ("User," "You," or "Your") acknowledge that You have read, understood, and agree to be bound by this Agreement. If You do not agree, please discontinue use of the Service immediately.

1. Acceptance of Terms and Amendments

(a) Acceptance of Terms. By accessing, browsing, installing, or otherwise using the Service, You signify Your agreement to be bound by this Agreement. These terms apply each time You use or cause access to the Service, irrespective of the medium or device used.

(b) Amendments and Updates. We may modify or update this Agreement from time to time. If we make material changes, we will take reasonable steps to notify You (for example, by email or a prominent notice on the Service) before they take effect. Your continued use of the Service following any modifications or updates constitutes acceptance of the revised Agreement. It is Your responsibility to review this Agreement regularly.

(c) Implied Acceptance. If You continue to use the Service following any amendment or update, You affirm that You accept, agree, and understand the revised Agreement. If You do not agree, do not use or access the Service.

2. Who We Are and How to Contact Us

The Service is operated by BCinfo, operated from British Columbia, Canada. BCinfo is responsible for the personal information it handles. For any privacy request or question about this Agreement, contact us at contact@bcinfo.in.

3. Scope

This Agreement covers Your use of:

Our public-facing website located at https://bcinfo.ca/
Any mobile application offered under the BCinfo name (the "Mobile App").
Any other online or offline services, features, or applications provided by the Company that link to or reference this Agreement.

4. Interpretation and Definitions

The words with initial capital letters have meanings defined here or in context. These definitions apply whether such words appear in singular or plural.

Account means a unique account created for You to access parts of Our Service.
Affiliatemeans any entity that controls, is controlled by, or is under common control with a party, where "control" means direct or indirect ownership of 50% or more of the shares, equity interest, or securities entitled to vote for the election of directors.
Cookies are small files placed on Your Device by a website or mobile app. They contain details of Your browsing history among other uses.
Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the Website and the Mobile App (or any related services) provided by the Company.
Service Provider means any natural or legal person who processes data on behalf of the Company, including third parties who assist in analyzing or providing Our Service.
Usage Data refers to data collected automatically, such as the duration of a page visit or app usage statistics.
You means the individual or legal entity accessing or using the Service.

5. User Conduct and Responsibilities

(a) Accountability for Content. You acknowledge that all information, data, text, images, videos, or other content ("User-Generated Content") submitted, posted, or otherwise transmitted through the Service is the sole responsibility of the originator. You remain solely responsible for any content You submit, post, or provide.

(b) Limitation of Liability for User Content. The Company is not responsible for content provided by users or third parties, including but not limited to the accuracy or completeness of such content. We are not liable for errors or omissions in any user or third-party content.

(c) No Obligation to Monitor. The Company reserves the right (but is under no obligation) to monitor, remove, edit, or block access to any content at any time and for any reason, without notice to You.

6. Submission of User-Generated Content

(a) Grant of License. By submitting or posting User-Generated Content, You grant the Company a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license, including the waiver of any moral rights, to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and create derivative works of such content, in any format or medium now known or later developed.

(b) Warranties and Representations. You warrant that You own or control all relevant rights to any content You provide, and that You have obtained any necessary consents or licenses to grant the rights outlined above.

(c) Editorial Rights. You acknowledge the Company has the right, but not the obligation, to review, remove, edit, refuse to publish, or block access to Your submitted content at any time, for any reason, without notice.

(d) User Responsibility. You are solely responsible for the creation, accuracy, and legality of the User-Generated Content You provide. The Company assumes no responsibility for users' conduct or for moderating User-Generated Content.

5.1 Chat Messages

(a) Storage and Moderation. Chat messages exchanged through the Service may be retained and used for record-keeping, quality assurance, or security purposes. We reserve the right, but have no obligation, to monitor or remove chat messages at Our discretion.

(b) Responsibility for Content. You remain solely responsible for the content of Your chat messages. The Company does not endorse or verify any statements made in chats and expressly disclaims liability for any errors, omissions, or misuse of information shared by users.

(c) Indemnification. You agree to indemnify and hold the Company harmless from any claims or damages arising out of Your chat messages or Your violation of this Agreement.

7. Collecting and Using Your Personal Data

We collect and use Your Personal Data to provide and improve the Service. By using the Service, You agree to this collection and use in accordance with this Agreement. The main categories of Personal Data We collect include:

Contact Information (e.g., email address, mailing address, state/province, ZIP/postal code, city)
Usage Data (e.g., IP address, browser type, operating system, time and date of visits, and diagnostic data)
Location Data — if you use our mobile app, approximate or precise device location (only while the app is in use) to show nearby daycares. You can disable this in your device settings.
Communications — the email address and message content you submit through contact forms, and the email address, search area, and frequency you provide when subscribing to open-spot alerts.

7.1 Usage Data

Usage Data is collected automatically. This may include information such as Your Device's IP address, browser type and version, the pages You visit, the dates/times of visits, time spent on pages, unique device identifiers, and other diagnostic data. When accessing via a mobile device, additional information may be collected automatically (e.g., type of mobile device, unique device ID, IP address, mobile operating system, type of mobile Internet browser).

7.2 Cookies and Tracking Technologies

We use Cookies, beacons, tags, and scripts to track activity and store certain information. You can instruct Your browser or device to refuse all Cookies or to notify You when a Cookie is sent. Some features of the Service may not function properly if Cookies are disabled.

We use both Session Cookies (deleted when You close Your browser) and Persistent Cookies (remain after closing Your browser) for essential functionality, storing preferences, and security purposes.

8. Use of Your Personal Data

We use Personal Data for various purposes, including:

To provide and maintain the Service, including monitoring usage.
To manage Your Account, giving You access to certain features.
For contract performance, such as purchase and service agreements.
To contact You with updates, notifications, or marketing communications.
To provide You with information regarding similar products or services, unless You opt out.
To manage Your requests, feedback, or inquiries.
For business transfers in the event of merger or acquisition.
For other business purposes, such as data analysis and service improvement.

9. Retention of Your Personal Data

We retain Your Personal Data only as long as necessary for the purposes set out in this Agreement, or to comply with legal obligations. Usage Data is generally retained for a shorter period unless needed for security, troubleshooting, or legal requirements.

10. Delete Your Personal Data

You have the right to request the deletion of Personal Data collected about You. Where applicable, You can manage and delete certain information in Your Account settings. Otherwise, You may contact Us directly to request deletion. We may retain certain information when required by law or where We have a lawful basis to do so.

11. Disclosure of Your Personal Data

We may disclose Your Personal Data under certain circumstances:

Service Providers. We share limited data with providers who run the Service on our behalf — hosting (Amazon Web Services), email delivery (Amazon SES), analytics (Google Analytics, Microsoft Clarity, Vercel), maps (Mapbox), and bot protection (Google reCAPTCHA) — under agreements that limit their use of the data.
Business Transactions. If We are involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
Law Enforcement. We may disclose Personal Data when required by law or in response to valid legal requests (e.g., court orders).
Other Legal Requirements. We may disclose Your Personal Data to comply with legal obligations, protect Our rights or property, investigate wrongdoing, and ensure user or public safety.

12. Security of Your Personal Data

We use commercially reasonable security measures to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is completely secure, and We cannot guarantee absolute security.

If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

13. Your Privacy Rights

Subject to applicable law, you may ask us to access or correct your personal information, or to withdraw a consent you previously gave. To make a request, email contact@bcinfo.in. You also have the right to complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

14. Marketing Communications (CASL)

We send open-spot alert emails and other commercial electronic messages only where you have given consent. Every such message identifies us as the sender and includes an unsubscribe link. You can withdraw consent at any time using that link, in the app, or by emailing contact@bcinfo.in.

15. Cross-Border Processing

We store our primary data in Canada (Amazon Web Services, Canada region). Some service providers process limited data outside Canada: in particular, email delivery and certain analytics are processed in the United States. By using the Service you acknowledge this cross-border processing. Information processed outside Canada may be subject to the laws of the country where it is processed.

16. Children's Privacy

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at contact@bcinfo.in and we will delete it.

17. Third-Party Links

The Service may contain links to external websites or services not operated by Us. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage You to read the privacy policies of each site You visit.

18. Mobile App

Our mobile app does not require an account. With your permission, it accesses your device location only while the app is in use, to show nearby daycares; you can revoke this in your device settings at any time. The app does not send alerts to your device and does not collect a device messaging token. It sends diagnostic and usage logs to help us keep the app working. To request deletion of information associated with you, email contact@bcinfo.in.

19. Open Government Licence – British Columbia

Certain data or information provided through the Service may be sourced from or governed by the Open Government Licence – British Columbia. By accessing or using such data, You acknowledge that Your use is subject to the terms and conditions of that licence. For full details, please review the official licence text at https://www2.gov.bc.ca/gov/content/data/policy-standards/data-policies/open-data/open-government-licence-bc.

20. Disclaimer of Warranties and Limitation of Liability

(a) "As Is" Basis.The Service and all content therein are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

(b) Limitation of Liability. To the fullest extent permitted by law, Our total aggregate liability arising out of or relating to the Service or this Agreement shall not exceed the greater of the amount You paid Us in the twelve (12) months before the claim, or CAD $100.

(c) Non-Excludable Liability. Nothing in this Agreement limits or excludes liability for fraud, gross negligence, death or personal injury caused by negligence, or any liability that cannot be excluded or limited under applicable law.

(d) No Guarantee. We do not guarantee uninterrupted or error-free operation of the Service. You agree that any reliance on the Service or information contained therein is at Your own risk.

21. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) resulting from or arising out of Your violation of this Agreement or Your use of the Service.

22. Termination and Suspension

We may suspend or terminate your access to the Service at any time, without notice, if you breach this Agreement or if we reasonably believe your use harms the Service or other users. Provisions that by their nature should survive termination (including content licences, disclaimers, limitation of liability, indemnification, and governing law) will survive.

23. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law rules. Any dispute arising out of or relating to this Agreement or the Service shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, unless otherwise required by applicable law.

24. General

(a) Severability. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force.

(b) Entire Agreement. This Agreement is the entire agreement between You and Us regarding the Service and supersedes any prior agreements.

(d) Assignment. We may assign this Agreement; You may not assign it without our consent.

(e) Force Majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.

(f) Language. This Agreement may be provided in other languages for convenience; the English version controls.

25. Changes to This Agreement

We reserve the right to update this Agreement at any time. We will post any changes on this page and indicate the date of the latest revision. We will also take reasonable steps to notify You (e.g., via email or prominent notice on the Service) before changes become effective. Your continued use of the Service after the revised Agreement takes effect means that You accept those changes.

26. Contact Us

If You have any questions or concerns regarding this Agreement, please contact Us:

Email: contact@bcinfo.in

By using the Service, You acknowledge that You have read, understood, and agreed to this Privacy Policy and Terms of Use.